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This page explains exactly what information lodibets collects when you use your account, how we keep it secure, and the choices available to you under this policy. Access to our platform and the application of this policy depends on local law and is available only where local law permits.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the credentials you set. We also record activity that happens through your account: bets placed, games accessed, and transactions processed via your linked e-wallet. For payments made through GCash or Maya, we retain a record of the transaction reference and amount as part of your account history. This is the record you can review in your account dashboard after login. We do not sell your personal information to third parties. Data is processed to operate your account, confirm your identity, process withdrawals and deposits, and respond to support requests. Where a third-party service is involved — such as a payment processor or game content provider — only the data needed for that function is shared, and only as required to complete the transaction or deliver the content. Cookies and similar tools are used to keep your session active and to remember your account preferences across visits. You can manage cookie settings through your browser. Retention periods apply: we keep your account data for as long as your account remains active and for a period afterward as required by applicable policy and local regulations. This policy applies where local law and eligible regions allow.
This policy applies to information collected directly through your lodibets account and the services we operate. It does not extend to third-party sites or services linked from our platform. Understanding the boundaries helps you know exactly whose policy governs each part of your experience.
This policy covers data collected when you log in, update your profile, or interact with account settings. Login records and session data are stored under this policy and are accessible through your account dashboard.
Deposits and withdrawals processed through GCash or Maya are recorded as part of your account transaction history. These records fall within this policy. The payment processor's own terms govern how the wallet provider handles data on their side.
Your activity within the platform — games opened, bets placed, pages visited — is logged to support account operations and to keep your session consistent. This data is covered by this policy and is not shared for advertising purposes.
External sites, game studios, and payment providers have their own separate privacy terms. Once you leave our platform or interact with an external payment interface, their policy applies. We are not responsible for data handling by third-party services.
You have practical choices about the data we hold on your account. The most direct way to review your records is through the account dashboard, where your transaction history, session log, and profile details are shown after login. If any of your account details — such as your registered contact number or linked e-wallet — need to be corrected, you can update them through the account settings page. If you have a specific question about what data we hold, or want to request a correction that cannot be made through settings directly, you can raise it through our support contact path. We will respond based on the nature of the request. For account closure or data retention questions, contact us directly so we can walk you through the steps shown in your account. All requests are handled in line with this policy and applicable local requirements.
Log in and go to the account dashboard to view your transaction history, login records and profile data. This is the most immediate way to check what is held on your account.
Update your registered name, contact number or linked e-wallet through the account settings page. Follow the fields and verification steps shown there to confirm any changes.
If your question cannot be resolved through account settings, send it through our support channel. Include your account reference so the query can be matched to your records quickly.
Contact support directly to ask about account closure or data retention after closure. The steps and timelines involved are explained based on your account status at the time of the request.
If you have a question about this policy, or need to act on a data request that cannot be completed through your account settings, our support team is the right starting point. Use any of the contact paths below and include your account reference when you write in.
Open the chat widget from any page while logged in. This is the fastest path for account-specific data questions — have your account details ready so the team can locate your record.
Send your privacy-related query to our support email address shown on the Contact page. Include your registered contact number or linked GCash or Maya account reference to help us identify your record.
The Help Centre, accessible after login, contains step-by-step guidance on updating account details, reviewing transaction records and submitting a data request through the correct form.
We handle your account data with a consistent set of practices designed to keep it accurate, accessible to you and protected from unauthorised use. The details below cover the four areas that matter most to your account.
We use cookies to maintain your login session and remember account preferences. You can adjust cookie settings through your browser at any time. Disabling certain cookies may affect how account features behave during your session.
Your login credentials and linked payment details — including GCash and Maya references — are stored in encrypted form. Access to your account record is restricted to authorised processes and support staff handling your queries.
We keep your account data for as long as your account is active. After closure, data is retained for the period required by applicable policy and local regulation. You can ask about the specific retention period through our support channel.
When this policy changes, we update the version shown on this page. The current version is always the one displayed here. Continuing to use your account after an update is posted means you have seen the revised terms shown at that time.
Real questions from people checking their account data rights, contact options and what gets stored when they use GCash or Maya on lodibets.
We collect the details you provide during registration — your name, contact number and account credentials. Once your account is active, we also record transaction references from payments made through GCash or Maya and activity within your account such as bets placed and games accessed.
Yes. When you deposit or withdraw through GCash or Maya, we retain the transaction reference and amount as part of your account history. You can review this record in the transaction section of your account dashboard after login. We do not store your full wallet credentials.
Your account dashboard shows your transaction history, session activity and profile details after login. If you need a broader view of the data we hold, contact our support team with your account reference and we will explain what records are available and how to access them.
Go to account settings after login to update your registered contact number, linked e-wallet or other profile details. Follow the fields and verification steps shown on that page. If a change cannot be completed there, raise it through live chat or email support.
We share data only where it is needed to operate your account — for example, passing a transaction reference to a payment processor to complete a GCash or Maya transfer. We do not sell your personal information. Third-party services, including game content providers, receive only what is needed for the specific function.
Contact our support team through live chat or the support email shown on our Contact page. Include your account reference in the message. For account closure requests, the support team will explain the steps and data retention period that apply to your account at the time of the request.