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These terms set out what you agree to when you open and use a lodibets account — covering everything from how your wallet moves between sports and casino sections to how we handle account records and support requests. Access and eligibility depend on local law and apply only where permitted in your region.
By creating an account on lodibets, you confirm that you have read and accepted these terms in full. They apply to every part of the platform you access — the sportsbook, casino lobby, live tables, and your account wallet. Your use of GCash or Maya to move funds is also subject to these terms alongside the relevant e-wallet provider's own conditions; we are not a party to those provider agreements, but transactions recorded in your lodibets wallet history are governed here. These terms may be updated from time to time. When we make a material change, we will note it at the top of this page with the date it takes effect. Continuing to use the account after that date means you accept the revised terms. If you disagree with any change, you should stop using the account and contact support to close it. We do not retroactively apply new conditions to completed transactions — your wallet records and settled bets stay under the terms that were in force when they were placed. Availability of any feature depends on local law and the eligible regions where lodibets operates.
GCash deposit and withdrawal transactions are recorded in your account wallet history and fall within these terms.
Maya transfers to and from your account are logged under the same wallet record system and governed by this policy.
GrabPay payments processed through your account are subject to these terms alongside GrabPay's own service conditions.
Not every situation that touches your account falls under these terms in the same way. The four areas below draw the line clearly so you know where our obligations start and where a third-party provider's own rules take over.
Login, registration, session management and account suspension decisions are fully within the scope of these terms. If your account is restricted or closed, the process described here applies.
Deposits and withdrawals processed through your lodibets wallet — including those routed via GCash or Maya — are governed by this policy. Transaction records in your account are the reference point for any dispute.
Game content from Pragmatic Play, Bigtime Gaming, JDB and Joker is delivered through the lodibets platform but governed partly by each studio's own certification and availability rules. We display what each provider makes available in supported regions.
External links, e-wallet provider interfaces and any service outside lodibets operate under their own terms. We are not responsible for third-party content, outages or policy changes that affect how those services interact with your account.
These terms are not one-directional. You have clear, practical options for managing your account, reviewing your history and raising concerns. Your wallet transaction log — visible after login under your account dashboard — shows every deposit and withdrawal, including GCash and Maya movements, with timestamps. That record is the starting point for any query about funds. If personal details on your account are incorrect, you can update them through the account settings page; fields that cannot be self-edited require a support request with identity verification as shown in the form. Questions about how a specific term applies to your situation can be submitted to support at any time — there is no requirement to wait for a dispute to arise before asking. If you want to close your account, contact support directly; we will confirm the request and process the closure following the steps described in the closure section of this policy.
Your full transaction history is available in the account dashboard after login. It lists every wallet movement, settled bet and status change in date order.
Update editable fields directly in account settings. For locked fields such as registered name or linked e-wallet, raise a support request and follow the verification steps shown in the form.
Submit any question about how these terms apply to your account through the support channel. You do not need an active dispute to ask — clarification requests are handled the same way.
Contact support to begin the closure process. Your wallet balance must be withdrawn before closure is finalised; the steps shown in the closure request form will walk you through it.
If you have a question about these terms, a transaction in your wallet, or an account action you want to query, the routes below connect you directly to the team that handles policy and account matters.
Open the chat window from any page inside your account. Use this for account-specific questions where you need to share your wallet reference or transaction ID.
Send a detailed account query to our support address shown in the Help section of your account dashboard. Attach your transaction record or screenshot where relevant.
The Help section in your account dashboard covers the most common policy questions — account limits, wallet verification steps, and how to read your transaction history.
We collect the account data needed to process your transactions, verify identity where required, and maintain your wallet records. Nothing beyond that is stored for its own sake.
Account data — name, contact details and transaction history — is held to maintain your wallet and process support requests. We do not sell account data to third parties. Your GCash and Maya transaction records stay visible only inside your account dashboard.
We use session cookies to keep you logged in and preference cookies to remember your last section — whether that was the sportsbook or the casino lobby. You can manage cookie settings through your browser at any time.
Account access is protected by your login credentials. If you suspect unauthorised access, change your password immediately and contact support through the live chat or email route shown in your dashboard. Do not share login details.
If you want to query a specific term, request a copy of the data we hold on your account, or ask us to correct a record, submit the request through the email support route. We will respond following the process set out in the Help section of your account.
These are the questions we see most often about how these terms work in practice. If yours is not listed, the support routes in the contact section above are the right place to ask.
Yes. The same terms cover your full account — the sportsbook, casino lobby, live tables and your wallet. Whether you placed a bet on a PBA game or opened a Pragmatic Play slot, the same account rules apply to how the result is recorded and how funds move.
Transaction records are retained in line with our data retention practice even after account closure. You can request a copy before closing by contacting support. Funds remaining in your wallet must be withdrawn first; the closure form in your dashboard walks you through that step.
Material changes are noted at the top of this page with the effective date. We do not apply new terms to transactions that were already completed before the change. If you continue using your account after the date shown, that counts as acceptance of the updated terms.
Start with your account dashboard, where every wallet movement is listed with a timestamp and reference number. Raise the dispute through live chat or email support and include the transaction reference. That record is the basis for any review we carry out.
Game content from those studios is delivered through the lodibets platform and is available where local law permits. These terms govern your account access and wallet during that play. Each studio operates under its own certification for the game titles it supplies — both sets of rules apply.
Go to account settings first — editable fields can be corrected there directly. If the field is locked, such as a registered name or linked e-wallet, submit a support request via email with the identity verification shown in the form. Support will confirm when the correction is made.